Isaak Komisarchik, 82, died while being stuck in an elevator for nearly an entire month. Leading up to the gruesome discovery, residents complained of a foul stench.
Law enforcement investigators have now been able to confirm Isaak Komisarchik pressed the emergency help button in the elevator twice, according to a report by the Denver Post. Subsequently, when the company notified the apartment's management, workers claimed they checked the elevators, but failed to investigate whereabouts the call actually came from.
When the parking garage at the Woodstream Village apartment complex was inspected last December, it was deemed to be in good working order.
Denver police detectives are still attempting to determine how the 82-year-old man got inside the inoperable elevator. "How he got in there and when he got in there is obviously what we're trying to figure out".
Despite pushing the emergency button twice, the elderly man was left to die in the elevator, the paper said.
"We are saddened by the tragic loss of life and extend our deepest condolences to Mr. Komisarchik's family and friends", Greystar Management Services, which manages Woodstream, said in a statement released by spokeswoman Lindsay Andrews.
He added that the elevator was not in use due to the renovation and that the management company is "continuing to investigate the circumstances surrounding the incident with local authorities".
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Family members said the last time they saw Komisarchik, he was wearing gray pajama trousers and a gray-and-white striped shirt around 2pm on July 5.
Komisarchik's disappearance prompted the distribution of missing persons posters a search of five ponds near the apartment complex by firefighters to try to find him. All elevators are required to possess an emergency signaling device labeled "Alarm" next to the floor buttons and operating panel.
Komisarchik's decomposing body was found Aug 2, when elevator fix workers went inside the lift.
Denver's elevator code requires elevator operators to monitor emergency notifications around the clock.
Komisarchik died between the morning of July 6 and August 2 after he was unable to escape an elevator, possibly because of dementia. A phone or intercom system labeled "Help" is also mandatory within elevators. The fire department reportedly never received an emergency call from inside the broken elevator.
Fire officials reveal they did not receive any emergency calls from that elevator, but MEI Total Elevator Solutions, which operates the unit shares that they did receive a call.